Terms of service

The terms that apply when you use Coritan's services, and the company that provides them.

The terms that apply when you use Coritan’s services, and the company that provides them.

Last updated 19 October 2026

These terms are an agreement between you and Coritan LLC. They apply when you create an account, order a service, or use our website, dashboard or API.

Who we are

Coritan LLC provides the services on coritan.com. It is based in Miami, Florida.

Coritan LLC
Miami, FL 33179,
United States

Send legal questions to legal@coritan.com.

Agreeing to these terms

You agree to these terms when you create an account, order a service or use one. If you use Coritan for a company, you confirm that you may agree to them for it.

These terms include the acceptable use policy, the fair use policy, the refund and cancellation policy, the privacy policy and the cookie policy. The service level page says what we commit to about availability.

A product we sell through our sales team, such as bare metal servers, colocation or IP transit, comes with a service agreement of its own. Where that agreement and these terms differ, the agreement applies.

Your account

Give us a real email address and keep it up to date. We send invoices, security notices and service notices to it.
Keep your password, recovery codes and API keys private. You are responsible for what happens under your account, including what your API keys do.
Turn on two-factor authentication to protect your account, and end any session or API key you no longer use. Keep your account safe.

To close your account, or to have your personal data deleted, write to privacy@coritan.com. The privacy policy says what we delete and what the law makes us keep.

Plans, prices and billing

Every account starts on the Free plan, which needs no card. You can change plan, and you can buy servers, addresses, storage, email and domains on any plan. The Pricing page lists what each costs.

We charge in US dollars. You can pay in another currency: we convert the amount at the current exchange rate when you pay, and your bank may add a fee. Each invoice shows tax as its own line.

Some services bill by use or by the hour. We charge them from the credit in your account, and you need credit in your account before you start one. The Pricing page says how much. When your credit runs out, we may suspend the service until you add more.

If you have a saved payment method and automatic payment on, we charge it when an invoice is due.

Unpaid invoices

This is what happens to a service when its invoice is not paid.

We email you when a payment fails.
If the bank’s decline looks temporary, we try the card again up to 8 times. We do not retry a decline the bank marks as final.
We suspend the service 1 day after its invoice is due. A suspended service stops, and we keep its data.
We delete a suspended service 6 days after we suspended it, if the invoice is still unpaid. We try to take a snapshot first, so you can restore the server, and we email a final warning 3 days before the deletion date.

Paying the invoice before the deletion lifts the suspension and cancels the deletion.

Refunds, cancellation and credit

Our staff decide each refund request, and you can cancel a service at any time. The refund and cancellation policy has the steps and the rules.

Chargebacks and fraud warnings

Ask us before you ask your bank. If a payment is reversed through a chargeback, we delete every service on the account and close the account. We send the bank the evidence that you used the service, so the claim can be decided.

If your card issuer warns us that a payment may be fraud, we refund the payment, suspend your services and invoice the same amount again. Banks sometimes raise these warnings by mistake. Pay that invoice with another payment method within 7 days to lift the suspension.

Suspending or ending your service

We may suspend or end a service, or close an account, that breaks these terms, the acceptable use policy or the fair use policy, that puts other customers or our network at risk, or that the law requires us to stop. We tell you why when we can.

You can end a service at any time. The refund and cancellation policy says what happens to the time you paid for.

Your content and your data

You own what you store on our services, and you decide who sees it. You give us the right to store, copy and send it only as needed to run the services for you.

Keep your own copies. Snapshots and backups hold a server’s files, and they do not hold its databases. Keep copies of your servers.

The data processing terms apply when you keep personal data about other people on our services.

Availability and support

The service level page says what we commit to about availability and how to make a claim for an outage. No plan you buy in the dashboard includes an uptime percentage. An Enterprise agreement can set one. The support page says how to reach us.