Track your payouts
See what Coritan has paid your organization for each period, the platform fee taken and the status of each payout.
In the dashboard
A payout is the money Coritan sends your organization for what its payment gateways collected from your customers. The Payouts section of the Billing tab lists each payout with its period, the gross amount, the platform fee and what was paid out.
A store that sells goods through Commerce is paid out separately, from its own balance: Get store payouts and tax reports covers those payouts.
Before you begin
Section titled Before you begin- You need the owner, admin or billing role.
- Payouts apply to the Platform merchant of record and Hybrid billing modes. With Own gateway, your PayNow store pays you directly and Coritan makes no payouts.
How a payout is worked out
Section titled How a payout is worked outAt the start of each month, Coritan creates one payout for each active organization that is owed money:
- It adds up what its gateways collected for your organization, charges and wallet top-ups, less refunds and chargebacks. The window starts where your last payout ended, so a month that produced no payout carries into the next one.
- It takes the platform fee, a percentage of that net amount. The organization's header shows your rate.
- When the result is above zero, it creates the payout for the rest. When refunds outweigh charges, there is no payout, and the difference comes off the next one.
These are not paid out, because Coritan never received the money:
- invoices you or your staff marked paid,
- invoices paid from customer credit,
- payments your own PayNow store took.
Read your payouts
Section titled Read your payouts- In the dashboard, open the organization, then Billing, then Payouts.
- Each row shows the Period, the status with the date it was paid or is scheduled, the Gross amount, the Platform fee, what was Paid out and the Method.
| Status | Meaning |
|---|---|
pending |
Created and waiting to be sent. |
processing |
Being sent. |
completed |
Sent. The row shows the date it was paid. |
failed |
Could not be sent. Contact support. |
The method is PayPal, Stripe Connect or manual, which means Coritan sends the money by hand. Coritan sets the method for your organization; ask support to change it.
Troubleshooting
Section titled Troubleshooting- No payouts yet
- No month has closed with money owed to you, or your billing mode is Own gateway.
- A payout is smaller than your sales
- The sales include invoices marked paid, paid from credit or taken by your PayNow store, or refunds and chargebacks came off it. A statement for the same period breaks the figures down.
Related
Section titled RelatedWith the API
Section titled With the APIList payouts, newest first. limit sets how many (20 by default).
curl "https://api.coritan.com/api/v1/orgs/acme/payouts?limit=12" \
-H "Authorization: Bearer $CORITAN_TOKEN"
Each payout has amount (gross), currency, platform_fee, net_amount, status, payout_method, period_start, period_end, scheduled_at and completed_at. Your webhooks receive payout.created with payout_id, period_start and period_end when a payout is created.
API operations on this page
| Method | Path | What it does |
|---|---|---|
GET | /api/v1/orgs/{org_slug}/payouts | The organization's hosting payouts, newest first |