Organization billing

Your organization's billing has two sides. Your customers pay your organization for its products, at your prices. Coritan collects that money for you as merchant of record and pays it out each month, less the platform cut and what the hosting you resell costs you. Billing, in the organization's menu, shows both, and opens on Invoices.

Billing is for the owner, admins and members with the billing role. Other members do not see it in the menu, and a link to one of its pages opens the organization's Overview instead.

• Invoices: every invoice your customers have received, what is still owed, and the tools to raise, charge, refund or cancel one.
• Payments: every payment, refund, chargeback and wallet movement, and a CSV export of them.
• Refunds: the refunds your customers ask for, to approve or reject.
• Payouts: what Coritan has paid you for each period.
• Statements: a record of your sales for a period, as a PDF or a CSV file.
• Disputes: chargebacks your customers have opened.
• Platform cut: the rate your revenue pays this month, what the next payout would hold, and the months already closed.
• Usage and cost: what the compute your customers use costs you, by customer and by product, with your billing basis and monthly budget.
• PayNow: your own PayNow store, for the Own gateway and Hybrid billing modes.

On a narrow screen, the pages that do not fit in the row under Billing are in the menu at the end of the row.

Coupons are in the staff console, on your storefront's domain. Once your organization has a domain, Coupons in the staff console, in the menu next to New invoice… on Invoices, opens them in a new tab.

• A customer pays when they order on your storefront. Coritan then raises a renewal invoice each time a service comes due, and tries the customer's saved payment method.
• An invoice that is not paid by its due date becomes overdue, and the services on it are suspended once the grace period runs out.
• Customers pay with the payment methods your storefront offers, or with the credit on their account. You can also record a bank transfer or cash payment yourself by marking an invoice paid.
• A customer who wants their money back asks from the invoice in their account, and the request waits on Refunds for your decision.

With the Own gateway billing mode, your PayNow store takes the payments instead, and Coritan raises no renewal invoices. How organizations work compares the modes.

At the start of each month, Coritan works out what its payment gateways collected for your organization since your last payout, less refunds and chargebacks. From it, it takes the platform cut, tiered by each month's revenue (3.5% under 2,000 USD, 2% under 10,000 USD, 1% from there), on all your hosting money, your own PayNow store's included, then the wholesale price of the hosting your customers paid for and the usage at wholesale of the compute their servers used. When that is more than Coritan collected, the difference is invoiced to the owner's account. Track your payouts explains what counts and how the money reaches you, and See your platform cut shows where this month stands.

The resources behind linked products run on the owner's Coritan account, but they are not billed there at Coritan's list price. Coritan charges the organization below list price, by the wholesale discount (the reseller program's terms show it). On the Usage billing basis that is the wholesale rate for what each customer's server uses, charged as it runs. On the Plans basis it is the wholesale price of the plan each time a customer's invoice for the service is paid. Either way Coritan takes it out of the next hosting payout (what the hosting costs you). What a payout cannot cover is invoiced to the owner's account; see billing for how that account is charged. If that invoice goes unpaid past its reminders, new orders on your storefront pause until it is paid.

Your webhooks receive invoice.created when renewal invoices are raised, payout.created when a payout is created and billing.usage_budget when your monthly usage budget reaches 80% and 100%.