Support
How to reach Coritan for help with a service, for a quote from sales, or during an attack on your service.
In the dashboard
Coritan's team helps with the services on your account, your invoices and the account itself. The sales team prices the products you cannot order in the dashboard. Support costs nothing, whatever services you have.
Choose where to ask
Section titled Choose where to ask| What you need | Where to ask |
|---|---|
| Help with a service, an invoice or your account | A conversation on the dashboard's Support page |
| Help with an attack on your service right now | A conversation with Critical priority, and a phone call |
| A quote for bare metal, colocation or IP transit | sales@coritan.com or +1 (302) 606-0504 |
| To report abuse from an address or a service on Coritan | abuse@coritan.com |
| An answer to a legal or privacy question | legal@coritan.com or privacy@coritan.com |
Get help with a service you have
Section titled Get help with a service you haveStart a conversation in the dashboard: select Support in the dashboard sidebar, then New conversation…. The Open a ticket button on the dashboard's overview opens the same form. The team replies in the conversation, and we email you the replies you have not read on the page. Contact support from the dashboard walks through it, from attaching files to rating the answer.
If you cannot sign in, email support@coritan.com and say which account it is.
What to include
Section titled What to includePut these in your first message:
- The service it is about. In the dashboard, choose it under About a service. In an email, give its name, its address or its service ID.
- What happened, what you expected, and anything you have already tried.
- Any error message exactly as it appears, and when you saw it.
- For a problem you can repeat, the steps that cause it.
Screenshots and logs help too: attach them once the conversation is open. Leave out passwords, recovery codes and card numbers.
During an attack
Section titled During an attackDDoS Shield filters the traffic to your floating IPs at our points of presence (How DDoS Shield works). Traffic to a server's shared address does not pass through it (How the Coritan network works).
When an attack is taking a service down:
- Start a conversation with Priority set to Critical, and choose the service under About a service. Give the address under attack and the time the attack started.
- Call +1 (302) 606-0504, the number on the contact page and the attack page.
The form on the attack page does not send your request: Request Emergency Mitigation shows We have received your request, but nothing reaches the team. Get help during an attack has more on what to do.
Reach sales and the other teams
Section titled Reach sales and the other teamsThe contact page lists these addresses under Department Contacts, and the phone number +1 (302) 606-0504:
| Department | Address |
|---|---|
| General Enquiries | info@coritan.com |
| Sales | sales@coritan.com |
| Technical Support | support@coritan.com |
| Network Operations | noc@coritan.com |
| Abuse Reports | abuse@coritan.com |
| Legal | legal@coritan.com |
| Privacy | privacy@coritan.com |
Important
The enquiry form on the contact page does not send anything. Submit Enquiry shows a thank-you message, but your enquiry does not reach the team. Email sales@coritan.com instead, as Bare metal, colocation and IP transit describes.
Limits
Section titled Limits- A conversation belongs to the account that started it. People you share a server with cannot read your conversations.
- If you bought a service from an organization's storefront, ask that organization for help. Its own team answers its customers.