Legal terms and policies
Where to read the Terms of Service, the Refund and Cancellation Policy, the Privacy Policy and the other documents that apply to every Coritan service.
In the dashboard
coritan.com has one page for each legal document: Terms of Service, Refund and Cancellation Policy, Acceptable Use Policy, Fair Use Policy, Privacy Policy, Data Processing Agreement, Cookie Policy and the Service Level Agreement. Each page shows the date it was last updated, and the list of the other documents sits beside it. The wording on those pages is what applies; this page says what each covers and where to send questions.
What the documents hold
Section titled What the documents hold- Terms of Service
- The company that provides the services, Coritan LLC in Miami, Florida, and what you agree to when you create an account or order a service. It covers your account, plans and billing, what happens to an unpaid invoice, chargebacks, and when we may suspend or end a service. A product you buy through sales comes with a service agreement of its own.
- Refund and Cancellation Policy
- How to ask for a refund from an invoice in the dashboard, who decides, where the money goes, the credit you get when you move to a smaller plan, and what cancelling a service does.
- Acceptable Use Policy
- The uses that are not allowed, such as breaking the law, spreading malware, attacking networks, sending spam, mining cryptocurrency without written approval and collecting free amounts more than once, and what we may do about a breach.
- Fair Use Policy
- What the free and included allowances are for, such as the files of a static site and the mailboxes' sending limits, and what we do when use goes past them.
- Privacy Policy
- What personal data Coritan LLC collects, why, who it shares it with, how long it keeps each kind, and how an account is deleted.
- Data Processing Agreement
- How we process on your behalf the personal data you keep on our services, our security measures, the kinds of sub-processor we use, and how to ask for a signed copy.
- Cookie Policy
- The cookies and browser storage coritan.com uses, what each one is for, how long it lasts, which analytics and advertising platforms the public site uses, and how to change your choice with Cookie settings in the footer. Analytics and advertising cookies are set only if you accept them.
- Service Level Agreement
- What we commit to about availability, how we measure it, how to make a claim for an outage, and that an Enterprise agreement can set uptime percentages. No plan you buy in the dashboard includes an uptime percentage.
When they apply to you
Section titled When they apply to you- When you create an account, you agree to the Terms of Service and the Privacy Policy, as the sign-up form says (Create an account).
- A product you buy through sales, such as bare metal or colocation, comes with its own service agreement (Bare metal, colocation and IP transit).
Where to send questions
Section titled Where to send questions| About | Write to |
|---|---|
| A legal question | legal@coritan.com |
| Your personal data | privacy@coritan.com |
| Abuse from an address or service on Coritan | abuse@coritan.com |
For help with a service of your own, contact support instead.