Write and send email in webmail

Webmail writes each message in a compose window in the corner of the page. The window saves a draft while you type, and holds a sent message for a few seconds so you can take it back. You can also schedule a message to go later, start one from a template, and choose among the mailbox's signatures.

• Open the mailbox in webmail at www.coritan.com/webmail. Sign in to webmail explains how.
• To send from a mailbox someone shared with you, you need Can read, organize and send. With Can only read, webmail still opens a compose window, but it cannot save or send the message.

1. Select Compose at the top of the folder list, or press c.
2. Add the people you are writing to in To. Add recipients explains how the box works.
3. Enter a Subject.
4. Write the message in the large box.
5. Select Send, or press Ctrl+Enter (⌘+Enter on a Mac).

If the subject is empty, webmail asks Send without a subject?. Select Send anyway, or Add a subject to go back and write one.

The window closes, and the message goes when the undo time runs out. See Undo a send.

On a narrow screen, such as a phone or a tablet held upright, the window fills the screen. Its title bar has Minimise, which folds it down to its title, Full screen (Exit full screen once it fills the screen) and Save and close. A minimised window shows Open and Save and close. Esc minimises a window that does not fill the screen. You can have several messages open at once.

Selecting an email address that a message links to also starts a new message to that address.

• Type an address, then press Enter, a comma or a semicolon, or move to another box. The address becomes a chip.
• As you type, webmail suggests people and groups from your address book first, then people the mailbox has written to or heard from. The first suggestion is highlighted, and Enter or Tab takes it. Use the arrow keys to pick another. When you have typed a whole address, it comes first, marked Use this address.
• Choosing a group from the address book adds each of its members.
• To add several addresses at once, paste them separated by commas, semicolons or new lines.
• To change an address, select its chip. To remove it, select the cross on the chip. Backspace in an empty box brings the last address back into the box to edit.
• To copy people in, select Cc or Bcc beside To. People in Bcc get the message, and the other recipients do not see their addresses.

Text that is not a whole address, such as a name with no domain, stays in the box with the reason under it, for example “alex” is not an email address. Webmail does not send until you correct it or delete it.

The toolbar under the message formats the text: bold, italic, underline, strikethrough, bulleted and numbered lists, quotes and links. Remove formatting clears the formatting of the selected text. Hover over a button to see its name. To hide or show the toolbar, select the T icon (Formatting options). Ctrl+B, Ctrl+I and Ctrl+U work too.

To add a link:

1. Select the text for it, then select Insert link or press Ctrl+K.
2. Enter the Web or email address, such as example.com. An email address becomes a link that starts a message to it.
3. With no text selected, also enter the Text to show, or leave it empty to show the address itself.
4. Select Insert link.

For a link that is already there, the box is called Edit link and offers Save link and Remove link.

A picture you paste or drop into the message is attached as a file. Text you paste keeps its structure, such as paragraphs, lists, tables and links. It loses the styling it had, such as fonts and colours.

1. Select the paperclip (Attach files) at the bottom of the window and choose one or more files. You can also drop files onto the window.
2. Wait while each file uploads. Its row shows how far it has got.

Each file can be up to 25 MB, unless your mailbox has another limit: Largest attachment on the Mail apps tab of settings shows it. To take a file off, or stop one that is uploading, select the cross beside it. You cannot send while a file is still uploading.

Open the conversation. Under its newest message, select one of these:

• Reply answers the sender, or the reply-to address the message names. For a message you sent, it goes to the people you sent it to.
• Reply all also copies everyone else in To and Cc, apart from you. Under the message, it shows only when the message went to more than one person.
• Forward sends the message on to people you add, with its attachments.

Each message also has a reply arrow (Reply) at its top right, and Reply all and Forward in its Message actions menu. In an open conversation, r, a and f reply, reply to all and forward.

The subject starts with Re: or Fwd:, and webmail quotes the original message under the space where you write.

When the mailbox can send from more than one address, the window has a From list. It holds the mailbox's own address and each alias that delivers to it. A new message starts from the mailbox's own address. A reply or forward starts from the address the message was sent to, or the one you sent it from, when the mailbox can send as that address.

The name and reply-to address that go with each address come from settings: see Set your name and reply-to address.

A new message starts with the signature that settings choose for new mail from its From address. A reply or forward starts with the one chosen for replies and forwards. The signature goes under a new message, and above the quoted text of a reply or forward.

• To use another one for this message, select the pen icon (Signature) and choose it, or choose No signature.
• Manage signatures minimises the window and opens settings, where you write and name them. Only people who manage the mailbox see it.
• Choosing another From address swaps in that address's signature, unless you have edited the signature in the message.

Add a signature explains how to set them up.

A template is a message you reuse, such as an answer you often send. A mailbox keeps up to 100. Webmail keeps them in a folder named Templates in the mailbox, so mail apps show them there as drafts.

• To save one, write the message, select the document icon (Templates), then Save this message as a template. The template keeps the subject, the text you wrote and the attachments. It leaves out the signature and any message you are replying to or forwarding. Webmail shows Saved “Monthly report” as a template., with your subject.
• To use one, select Templates and choose it by its subject. Its text goes in where the cursor is, or at the top if you have not been in the message yet, and its attachments are added. When Subject is empty, the template's subject fills it.
• To delete one, select Templates, then the bin beside it (Delete template), and confirm with Delete template. Messages you already wrote from it stay as they are.

While you write, webmail saves the message to Drafts a few seconds after you stop typing. It starts once the message has a recipient, a subject, some text or an attachment. The bottom of the window shows Saving…, then Draft saved.

• To keep a message for later, select Save and close, the cross at the top right of the window. Webmail saves it and shows Draft saved.
• To throw a message away, select the bin (Discard draft), then select it again within 3 seconds, while it reads Click again to discard. That also deletes the saved draft.

To finish a saved draft, open it from Drafts and select Edit draft, under the message or at its top right. It opens in a compose window, and saving or sending it replaces the draft. To delete a saved draft, select Discard draft… and confirm with Discard draft. It is deleted for good, with its attachments.

When you switch to another mailbox, webmail saves each open message to Drafts in the mailbox you wrote it in, then closes the windows. A note says which mailbox holds them.

1. Write the message.
2. Select the arrow beside Send (Schedule send).
3. Choose Tomorrow morning (8 am), Tomorrow afternoon (1 pm) or Monday morning (8 am next Monday). The menu shows the date and time each one means, in your device's time zone. On a Sunday, Monday morning is the same as Tomorrow morning, so the menu leaves it out.
4. For another time, select Pick date and time…, set Date and time, then select Schedule send.

The window closes, and a bar at the bottom of the page says Scheduled for and the time. Select Undo within 8 seconds to cancel the send and open the message again.

The message waits in the Scheduled folder. It goes at the time you chose, or up to about a minute after, even when webmail is closed.

The time must be at least a minute ahead and at most 366 days ahead. A mailbox can have up to 200 messages waiting.

Webmail does not change a message while it waits, so cancel its send first:

• In Scheduled, point at the message's row and select Cancel send. To cancel several, select their rows, then Cancel send at the top of the list. Each message moves to Drafts, and webmail shows Sending canceled. The message is in Drafts.
• Open the message. The line above it says We send this message on and the time, with Cancel send. Under the message, Cancel send and edit opens it in a compose window. Cancel send and delete… deletes it for good once you confirm with Cancel send and delete, and Keep it scheduled leaves it waiting.

While the message is going out, the line says We are sending this message now. and you can no longer cancel it.

If someone deletes the message, or moves it out of Scheduled, in a mail app before its time, it is not sent.

A scheduled message goes out as the person who scheduled it. It is not sent if that person can no longer send from the mailbox by then, for example because the owner removed their access or changed it to Can only read. A coritan.gg mailbox's message is not sent either if it would go past one of the mailbox's sending limits at its time. If the mail server refuses the message, for example because our spam filter scored it as spam, it is not sent. If the mail server cannot take it at that moment, webmail tries twice more, two minutes apart, then gives up.

Either way, the message goes back to Drafts, marked Not sent. Its conversation says We could not send this message: and the reason. Select Move to Drafts, which makes it an ordinary draft again, then Edit draft to correct it and send it.

A coritan.gg mailbox in its first 14 days does not send a message at once. It waits 5 minutes in Scheduled, and the bar at the bottom of the page says Sending at and the time, with A new mailbox's mail waits 5 minutes before it goes. Select Undo to open it again, or cancel it in Scheduled before its time.

Webmail may show One check before your message goes. Pass the check, and the message goes on its way. Close it, and the message opens again in a compose window.

When you select Send, the window closes, and a bar at the bottom of the page says Sending… with Undo. Select Undo, or press z, before the time runs out, and the message opens again in a compose window. Dismiss, the cross on the bar, hides the bar, and the message still goes.

You have 5 seconds unless you change it. To change it, go to Undo send under Reading and sending on the General tab of settings, and choose Off, 5 s, 10 s, 20 s or 30 s. With Off, a message goes at once and you cannot take it back. See Reading and sending.

The message waits in your browser until the time runs out. If you close or reload the tab before then, it is not sent. The last draft webmail saved before you selected Send stays in Drafts.

Once the message has gone, webmail shows Message sent., and you cannot take it back. If you switched to another mailbox in the meantime, the message still goes from the mailbox you wrote it in, and webmail names that mailbox: Message sent from followed by its address.

Add at least one recipient before sending.

Add an address in To, Cc or Bcc.

A message such as “alex” is not an email address.

What you typed in To, Cc or Bcc is not a whole address. Correct it, for example by adding the domain, or delete it.

Wait for the attachments to finish uploading.

A file is still uploading. Wait for it to finish, or remove it.

A message that starts Could not attach

The file did not upload, and its row says Not attached. If the message ends is larger than 25 MB., the file is over the limit the message names, so share it with a link instead. Otherwise remove the file and attach it again.

A message that starts Could not send the message: or Could not schedule the message:

The mail server refused the message. It opens again in a compose window with everything you wrote. Read the reason, correct what it names and try again. If you had switched to another mailbox, the message names that mailbox and does not open again: switch back, and look in its Drafts for the last copy webmail saved.

Could not send the message: this mailbox cannot send as followed by an address

The From address is no longer one the mailbox can send from, for example because its alias was removed. Choose another From address and send again. The same words after Could not schedule the message: or Could not save the draft: mean the same.

Could not send the message: this mailbox has sent to its limit of followed by a number of recipients

Your coritan.gg mailbox has sent all the mail its sending limits allow for now. The message says how long to wait, for example You can send it again in 12 minutes. Nothing was sent. Send it again once that time has passed.

Could not send the message: one message from this mailbox can go to at most followed by a number of recipients

A coritan.gg mailbox can send one message to that many people at most, counting To, Cc and Bcc. Send to the others in another message. The same words after Could not schedule the message: mean the same.

Could not send the message: sending from this mailbox is on hold while we check it. Contact support to have it lifted.

We put your coritan.gg mailbox on hold (When we pause or hold the mailbox). It still receives mail. Contact support to have the hold lifted.

Could not send the message: a message can go to at most 100 recipients.

One message can go to 100 addresses at most, counting To, Cc and Bcc. Split the list across several messages.

A message that starts Could not send the message: the mail server refused it:

The mail server sent nothing, for the reason that follows, and the message opens again in a compose window.

Could not send the message: the mail server refused it: The sender name may not be followed by a brand

Your coritan.gg mailbox's name for this address is a brand. Change it to your own name under Identities in webmail settings, then send again. We also pause a mailbox that tries this (What we check before your mail leaves).

A message that starts Could not send the message: the mail server refused it: and says the message links to a site, names a brand, matches mail we blocked as spam or that our spam filter scored it

We read every message a coritan.gg mailbox sends, and this one broke one of the rules. The reason names the site or the brand. Remove the link or change what the message says, then send again.

A message that starts Could not save the draft, so the window stays open

Webmail could not save the message when you closed the window. Read the reason, then try again.

A message with the words can read this mailbox but not change it

You can only read this mailbox, so webmail cannot save or send a message from it. Ask its owner to give you Can read, organize and send.

Could not send the message: complete the check before this mailbox sends. or Could not send the message: the check did not pass. Try it again.

You closed the check, or it did not pass. Send the message again and pass the check (When a new mailbox sends).

Pick a time at least a minute from now. or Pick a time within a year.

Choose a time between one minute and 366 days from now.

A message that says A mailbox can have 200 messages waiting to be sent

Cancel a scheduled message you no longer need, or wait until some have gone.

Could not cancel the send: it has already been sent. or Could not cancel the send: it is being sent right now.

The message went, or was going, before you cancelled it.

A message that ends keeps 100 templates; delete one first.

Delete a template you no longer use, then save the new one.

Write a subject or some text first: a template keeps both for your next message.

A template needs a subject or some text of your own. The signature and any quoted message do not count.

• Change webmail settings
• Keep an address book in webmail
• Read and search mail in webmail
• Open and share mailboxes in webmail
• Webmail keyboard shortcuts