Read and search mail in webmail

Webmail groups a message with its replies into one conversation. You pick a folder or label in the sidebar, open a conversation from the list, and act on it from the toolbar above it. Each folder has its own address in webmail, such as https://www.coritan.com/webmail/inbox, and so does each conversation, so you can bookmark one or open it in another tab.

• Open the mailbox in webmail. See Sign in to webmail.
• Someone who Can only read a shared mailbox can read and search it, but cannot move, label, delete or mark its mail.

The sidebar lists the folders. In a narrow window it is hidden: select the menu button (Folders) at the top left to open it.

Under Labels are your labels, each with its number of unread conversations. See Sort mail with labels and filters. The foot of the sidebar shows how much of the mailbox's storage you use, with the way to Contacts and Settings below it.

New mail appears on its own. The status at the top right reads Live while new mail shows the moment it arrives. When that connection is down, webmail checks every 30 seconds and the status reads Every 30 s; it reads Syncing while it checks. To check now, select the arrows button (Refresh) above the list.

Each row shows who wrote, the subject, a preview of the text and the date. A paperclip means the conversation has an attachment, and its labels show before the subject. A row can also say when a scheduled message goes or when a snoozed conversation comes back, and a crossed-out bell marks a muted conversation. With Density set to Compact in settings, rows leave out the preview.

The list shows 50 conversations at a time, newest first. Use the arrows at the top right (Newer and Older) to move between pages.

• To open a conversation, select its row.
• To star it, select the star at the start of the row. The bookmark beside the star marks it as important.
• To act on one conversation, point at its row. Buttons appear on the right to archive it, delete it, mark it read or unread, and snooze it.
• To act on several, tick the box at the start of each row, or the box above the list (Select all) to select the whole page. The toolbar then shows what you can do with them.
• To move conversations, drag them onto Inbox, Archive, Spam or Trash in the sidebar. Dropping them on a label adds that label.

The conversation opens with its messages oldest first. The newest message, any unread ones and any drafts are open, and the others show as one line each: select a line to open that message. Opening a conversation marks its messages as read.

• To see every address a message went to, with its date and subject, select the recipients line under the sender's name.
• Attachments are listed under the message. Select one to open it in a new tab, or its download button to save it.
• To answer, use Reply, Reply all or Forward under the newest message. Reply all shows when the message went to more than one person. See Write and send email in webmail.
• To go to the next conversation in the list without going back, use Newer and Older at the top right.
• To go back to the list, select the arrow at the top left (Back to the list).

When you archive, delete or move the conversation you are reading, the next one in the list opens. On a phone, you go back to the list instead.

A line above the messages says when a snoozed conversation comes back, with Unsnooze, and when a muted one skips your inbox, with Unmute. For a message waiting in Scheduled, it says when the message goes, with Cancel send. See Schedule a message. In Spam, it says the conversation is in Spam, with Not spam. See Get mail out of Spam.

A message can load pictures from the web, which tells the sender when you read it. Unless the mailbox is set to show them, webmail hides them and says Images are hidden so the sender cannot see when you read this. above the message. Select Show images to see them in this message, or Always show from followed by the sender's name to show them from that sender every time. To change the default, see Change webmail settings.

These actions are in the toolbar of an open conversation, and in the toolbar above the list when you select conversations. Hover over a button to see its name.

The menu at the end of the toolbar (More actions) holds the rest: Add star and Remove star, Mute or Unmute, and Move to Inbox outside the Inbox. In an open conversation it also holds Expand all and Print all. On a phone, Snooze… and Mark as important move into this menu too.

After most actions, a bar at the bottom of the page says what happened, such as 2 conversations archived. Select Undo within 8 seconds to reverse it, or press z. Delete forever cannot be undone.

In Scheduled, the toolbar offers Cancel send in place of moving or deleting a message.

Each open message has its own menu: the three dots at its top right (Message actions). It holds:

• Reply all and Forward.
• Mark as unread, which also takes you back to the list.
• Download original (.eml), which saves the whole message as a file.
• Unsubscribe, when the message is from a mailing list that offers it. It opens the sender's page for leaving the list, or starts an email that asks to leave.
• Add followed by the sender's name and to contacts, while the sender is not in your contacts. See Keep an address book in webmail.
• Filter messages like this, and Block followed by the sender's name, for whoever manages the mailbox. See Create a filter and Block a sender.
• Report spam, or Not spam in the Spam folder, which moves the message to the Inbox and adds its sender to your contacts.
• Delete this message, which moves only this message to Trash. In Trash or Spam it reads Delete this message forever.

A draft in a conversation has Edit draft and Discard draft… under it instead.

The mail server files mail it takes for spam in Spam. To move a message you want to the Inbox, and let its sender's next messages through:

1. Open Spam and select the conversation. The line above it reads This conversation is in Spam. and says who Not spam adds to your contacts.
2. Select Not spam on that line. The same button is in the toolbar, in the message's menu (Message actions), and in the toolbar above the list when you select conversations there.

Webmail moves the conversation to the Inbox and adds each sender to your contacts, with the name their message shows. The bar at the bottom says who it added, such as We added Alex to your contacts. Select Undo within 8 seconds to move the conversation back to Spam and delete the contacts it added. Someone who Can only read the mailbox sees the line without Not spam.

Mail from a contact reaches your Inbox even when the spam filter takes it for spam, as long as it passes the DMARC check of the domain in its From address. A message that fails that check, such as one that only pretends to come from a contact, still goes to Spam. The mail server looks only at a contact's first email address, so webmail also adds a sender who is the second address of a contact, as a contact of their own. The spam filter learns from each Not spam and Report spam too.

To let the spam filter judge a sender's mail again, delete them from your contacts (Change or delete a contact). Mail from a blocked sender goes to Spam even when they are a contact, until you unblock them.

Snoozing takes a conversation out of the Inbox until a time you choose.

1. Select the clock button (Snooze) on the conversation's row, in the toolbar after you select it, or in the open conversation. On a phone, select Snooze… in More actions.
2. Choose Later today, Tomorrow, This weekend or Next week. The menu shows the time each one means, in your device's time zone. Later today means 6 pm and shows until 5 pm. Tomorrow, This weekend and Next week mean 8 am on the next day, on Saturday and on Monday, and This weekend shows from Monday to Thursday.
3. For another time, select Pick date and time…, set Date and time, then select Snooze.

The conversation moves to Snoozed, and the bar at the bottom says until when. At that time, it comes back to the Inbox, with its newest message from someone else marked unread. This happens even when webmail is closed. The time must be at least a minute ahead and within a year.

To bring it back sooner, open it and select Unsnooze.

Muting keeps a busy conversation out of your Inbox.

1. Open the conversation, or select it in the list.
2. Select More actions, then Mute.

The conversation moves to Archive, and new messages in it go to Archive instead of staying in the Inbox. The conversation shows This conversation is muted, so new messages in it skip your inbox. To stop, select Unmute there, or in the same menu. A mailbox can mute up to 500 conversations.

1. Select the search box at the top.
2. Type words to look for, with any of the operators below, then press Enter.

While you type, the box suggests people you have mail from, operators, your recent searches, and the views Unread, Starred and With attachments.

Words on their own match the senders, the recipients, the subject and the text of each message. Results are listed newest first, under a heading that says where the search ran, such as Results for “invoice” in all mail. Search all mail widens a search to all mail, and Clear search ends it.

Where a search looks depends on where you start it:

• From Inbox or All mail, it looks through all mail except Spam and Trash.
• From another folder or a label, it looks only there.
• An in: or label: operator chooses the folder, wherever you start. in:all still leaves out Spam and Trash, so use in:spam or in:trash to search those.

To build a search without operators, select the sliders button (Show search options) in the search box. Fill in From, To, Subject or Has the words, set a Size, pick a day for Date within, choose where to look in Search in, and tick Has attachment or Unread only. Then select Search. Date within finds mail from that long before the day to that long after it. Create filter turns the same fields into a new filter; see Create a filter.

• Write dates as 2026-01-31. A day runs from midnight to midnight UTC.
• Put a phrase in quotes to find it whole, such as "quarterly report" or subject:"quarterly report". A label name with spaces goes in quotes too: label:"Travel plans".
• Put - before an operator to leave out what it finds, such as -from:alex@example.com or -in:sent.
• Webmail searches for an operator it does not know, or a value it cannot read, as ordinary words.

Could not load this folder or Could not open this conversation

Webmail could not reach the mail server. Select Try again. If it keeps happening, see Troubleshoot mail.

We could not find this conversation

The conversation may have been deleted, or the link may be wrong. Select the button under the message to go back to the list.

A message that starts No conversations match

Check which folder you started from, since a search from a folder or a label looks only there. Select Search all mail, or use fewer words.

The status reads Every 30 s

The live connection to the mail server is down, so webmail checks for new mail every 30 seconds and keeps trying to reconnect. Mail still arrives. If you have many webmail tabs open, close the ones you do not need and reload the page.

Pictures in a message are missing

Webmail hides pictures that load from the web. Select Show images above the message.

Mail from a sender you marked Not spam still goes to Spam

The mail server lets a contact's mail past the spam filter only when the message passes the DMARC check of the domain in its From address, and only for the contact's first email address. A sender whose domain has no DMARC record, or who sends through a service that record does not cover, can still land in Spam, so ask them to fix their DMARC setup. Mail from a blocked sender goes to Spam even when they are a contact: select Unblock beside them in Blocked senders.

This message is too large to show in full.

Webmail shows the start of a very long message. Select Download the original to save the whole message.

A message that ends you can read this mailbox but not change it.

The mailbox was shared with you so that you can only read it, and webmail could not move, label or mark its mail. It can show as you open unread mail, which webmail tries to mark as read. Ask the owner to let you send from it.

A message that ends this mailbox's settings are its owner's to change.

You chose Always show from in a mailbox shared with you. Only whoever manages the mailbox chooses whose images always show. Select Show images instead.

Pick a time at least a minute from now. or Pick a time within a year.

Choose a snooze time between one minute and one year from now.

A message that ends a mailbox can mute 500 conversations; unmute some first.

Unmute conversations you no longer need muted, then try again.

A message that starts Could not update and ends Refresh and try again.

Some of the messages changed on the mail server while you acted on them. Select Refresh, then try again.

• Webmail keyboard shortcuts
• Sort mail with labels and filters
• Write and send email in webmail