# Write and send email in webmail > Compose a message, reply or forward, attach files, use signatures and templates, schedule a message and undo a send in webmail. Source: https://www.coritan.com/docs/mail/webmail/write-and-send/ In the dashboard: - /webmail/…: https://www.coritan.com/webmail Webmail writes each message in a compose window in the corner of the page. The window saves a draft while you type, and holds a sent message for a few seconds so you can take it back. You can also schedule a message to go later, start one from a template, and choose among the mailbox's signatures. ## Before you begin - Open the mailbox in webmail at [www.coritan.com/webmail](https://www.coritan.com/webmail). [Sign in to webmail](/docs/mail/webmail/sign-in/) explains how. - To send from a mailbox someone shared with you, you need **Can read, organize and send**. With **Can only read**, webmail still opens a compose window, but it cannot save or send the message. ## Write a new message 1. Select **Compose** at the top of the folder list, or press c. 2. Add the people you are writing to in **To**. [Add recipients](#add-recipients) explains how the box works. 3. Enter a **Subject**. 4. Write the message in the large box. 5. Select **Send**, or press Ctrl+Enter (⌘+Enter on a Mac). If the subject is empty, webmail asks `Send without a subject?`. Select **Send anyway**, or **Add a subject** to go back and write one. The window closes, and the message goes when the undo time runs out. See [Undo a send](#undo-a-send). On a narrow screen, such as a phone or a tablet held upright, the window fills the screen. Its title bar has **Minimise**, which folds it down to its title, **Full screen** (**Exit full screen** once it fills the screen) and **Save and close**. A minimised window shows **Open** and **Save and close**. Esc minimises a window that does not fill the screen. You can have several messages open at once. Selecting an email address that a message links to also starts a new message to that address. ## Add recipients - Type an address, then press Enter, a comma or a semicolon, or move to another box. The address becomes a chip. - As you type, webmail suggests people and groups from your address book first, then people the mailbox has written to or heard from. The first suggestion is highlighted, and Enter or Tab takes it. Use the arrow keys to pick another. When you have typed a whole address, it comes first, marked **Use this address**. - Choosing a group from the address book adds each of its members. - To add several addresses at once, paste them separated by commas, semicolons or new lines. - To change an address, select its chip. To remove it, select the cross on the chip. Backspace in an empty box brings the last address back into the box to edit. - To copy people in, select **Cc** or **Bcc** beside **To**. People in **Bcc** get the message, and the other recipients do not see their addresses. Text that is not a whole address, such as a name with no domain, stays in the box with the reason under it, for example `“alex” is not an email address.` Webmail does not send until you correct it or delete it. ## Format the message The toolbar under the message formats the text: bold, italic, underline, strikethrough, bulleted and numbered lists, quotes and links. **Remove formatting** clears the formatting of the selected text. Hover over a button to see its name. To hide or show the toolbar, select the T icon (**Formatting options**). Ctrl+B, Ctrl+I and Ctrl+U work too. To add a link: 1. Select the text for it, then select **Insert link** or press Ctrl+K. 2. Enter the **Web or email address**, such as `example.com`. An email address becomes a link that starts a message to it. 3. With no text selected, also enter the **Text to show**, or leave it empty to show the address itself. 4. Select **Insert link**. For a link that is already there, the box is called **Edit link** and offers **Save link** and **Remove link**. A picture you paste or drop into the message is attached as a file. Text you paste keeps its structure, such as paragraphs, lists, tables and links. It loses the styling it had, such as fonts and colours. ## Attach files 1. Select the paperclip (**Attach files**) at the bottom of the window and choose one or more files. You can also drop files onto the window. 2. Wait while each file uploads. Its row shows how far it has got. Each file can be up to 25 MB, unless your mailbox has another limit: **Largest attachment** on the **Mail apps** tab of settings shows it. To take a file off, or stop one that is uploading, select the cross beside it. You cannot send while a file is still uploading. ## Reply or forward Open the conversation. Under its newest message, select one of these: - **Reply** answers the sender, or the reply-to address the message names. For a message you sent, it goes to the people you sent it to. - **Reply all** also copies everyone else in **To** and **Cc**, apart from you. Under the message, it shows only when the message went to more than one person. - **Forward** sends the message on to people you add, with its attachments. Each message also has a reply arrow (**Reply**) at its top right, and **Reply all** and **Forward** in its **Message actions** menu. In an open conversation, r, a and f reply, reply to all and forward. The subject starts with `Re:` or `Fwd:`, and webmail quotes the original message under the space where you write. ## Choose the From address When the mailbox can send from more than one address, the window has a **From** list. It holds the mailbox's own address and each alias that delivers to it. A new message starts from the mailbox's own address. A reply or forward starts from the address the message was sent to, or the one you sent it from, when the mailbox can send as that address. The name and reply-to address that go with each address come from settings: see [Set your name and reply-to address](/docs/mail/webmail/settings/#set-your-name-and-reply-to-address). ## Use a signature A new message starts with the signature that settings choose for new mail from its **From** address. A reply or forward starts with the one chosen for replies and forwards. The signature goes under a new message, and above the quoted text of a reply or forward. - To use another one for this message, select the pen icon (**Signature**) and choose it, or choose **No signature**. - **Manage signatures** minimises the window and opens settings, where you write and name them. Only people who manage the mailbox see it. - Choosing another **From** address swaps in that address's signature, unless you have edited the signature in the message. [Add a signature](/docs/mail/webmail/settings/#add-a-signature) explains how to set them up. ## Use a template A *template* is a message you reuse, such as an answer you often send. A mailbox keeps up to 100. Webmail keeps them in a folder named Templates in the mailbox, so mail apps show them there as drafts. - To save one, write the message, select the document icon (**Templates**), then **Save this message as a template**. The template keeps the subject, the text you wrote and the attachments. It leaves out the signature and any message you are replying to or forwarding. Webmail shows `Saved “Monthly report” as a template.`, with your subject. - To use one, select **Templates** and choose it by its subject. Its text goes in where the cursor is, or at the top if you have not been in the message yet, and its attachments are added. When **Subject** is empty, the template's subject fills it. - To delete one, select **Templates**, then the bin beside it (**Delete template**), and confirm with **Delete template**. Messages you already wrote from it stay as they are. ## Drafts While you write, webmail saves the message to **Drafts** a few seconds after you stop typing. It starts once the message has a recipient, a subject, some text or an attachment. The bottom of the window shows `Saving…`, then `Draft saved`. - To keep a message for later, select **Save and close**, the cross at the top right of the window. Webmail saves it and shows `Draft saved.` - To throw a message away, select the bin (**Discard draft**), then select it again within 3 seconds, while it reads **Click again to discard**. That also deletes the saved draft. To finish a saved draft, open it from **Drafts** and select **Edit draft**, under the message or at its top right. It opens in a compose window, and saving or sending it replaces the draft. To delete a saved draft, select **Discard draft…** and confirm with **Discard draft**. It is deleted for good, with its attachments. When you switch to another mailbox, webmail saves each open message to **Drafts** in the mailbox you wrote it in, then closes the windows. A note says which mailbox holds them. ## Schedule a message 1. Write the message. 2. Select the arrow beside **Send** (**Schedule send**). 3. Choose **Tomorrow morning** (8 am), **Tomorrow afternoon** (1 pm) or **Monday morning** (8 am next Monday). The menu shows the date and time each one means, in your device's time zone. On a Sunday, **Monday morning** is the same as **Tomorrow morning**, so the menu leaves it out. 4. For another time, select **Pick date and time…**, set **Date and time**, then select **Schedule send**. The window closes, and a bar at the bottom of the page says `Scheduled for` and the time. Select **Undo** within 8 seconds to cancel the send and open the message again. The message waits in the **Scheduled** folder. It goes at the time you chose, or up to about a minute after, even when webmail is closed. The time must be at least a minute ahead and at most 366 days ahead. A mailbox can have up to 200 messages waiting. ### Change or cancel a scheduled message Webmail does not change a message while it waits, so cancel its send first: - In **Scheduled**, point at the message's row and select **Cancel send**. To cancel several, select their rows, then **Cancel send** at the top of the list. Each message moves to **Drafts**, and webmail shows `Sending canceled. The message is in Drafts.` - Open the message. The line above it says `We send this message on` and the time, with **Cancel send**. Under the message, **Cancel send and edit** opens it in a compose window. **Cancel send and delete…** deletes it for good once you confirm with **Cancel send and delete**, and **Keep it scheduled** leaves it waiting. While the message is going out, the line says `We are sending this message now.` and you can no longer cancel it. If someone deletes the message, or moves it out of **Scheduled**, in a mail app before its time, it is not sent. ### When a scheduled message is not sent A scheduled message goes out as the person who scheduled it. It is not sent if that person can no longer send from the mailbox by then, for example because the owner removed their access or changed it to **Can only read**. If the mail server refuses the message, webmail tries twice more, two minutes apart, then gives up. Either way, the message goes back to **Drafts**, marked `Not sent`. Its conversation says `We could not send this message:` and the reason. Select **Move to Drafts**, which makes it an ordinary draft again, then **Edit draft** to correct it and send it. ## Undo a send When you select **Send**, the window closes, and a bar at the bottom of the page says `Sending…` with **Undo**. Select **Undo**, or press z, before the time runs out, and the message opens again in a compose window. **Dismiss**, the cross on the bar, hides the bar, and the message still goes. You have 5 seconds unless you change it. To change it, go to **Undo send** under **Reading and sending** on the **General** tab of settings, and choose **Off**, **5 s**, **10 s**, **20 s** or **30 s**. With **Off**, a message goes at once and you cannot take it back. See [Reading and sending](/docs/mail/webmail/settings/#reading-and-sending). The message waits in your browser until the time runs out. If you close or reload the tab before then, it is not sent. The last draft webmail saved before you selected **Send** stays in **Drafts**. Once the message has gone, webmail shows `Message sent.`, and you cannot take it back. If you switched to another mailbox in the meantime, the message still goes from the mailbox you wrote it in, and webmail names that mailbox: `Message sent from` followed by its address. ## Troubleshooting `Add at least one recipient before sending.` : Add an address in **To**, **Cc** or **Bcc**. A message such as `“alex” is not an email address.` : What you typed in **To**, **Cc** or **Bcc** is not a whole address. Correct it, for example by adding the domain, or delete it. `Wait for the attachments to finish uploading.` : A file is still uploading. Wait for it to finish, or remove it. A message that starts `Could not attach` : The file did not upload, and its row says `Not attached`. If the message ends `is larger than 25 MB.`, the file is over the limit the message names, so share it with a link instead. Otherwise remove the file and attach it again. A message that starts `Could not send the message:` or `Could not schedule the message:` : The mail server refused the message. It opens again in a compose window with everything you wrote. Read the reason, correct what it names and try again. If you had switched to another mailbox, the message names that mailbox and does not open again: switch back, and look in its **Drafts** for the last copy webmail saved. `Could not send the message: this mailbox cannot send as` followed by an address : The **From** address is no longer one the mailbox can send from, for example because its alias was removed. Choose another **From** address and send again. The same words after `Could not schedule the message:` or `Could not save the draft:` mean the same. A message that starts `Could not save the draft, so the window stays open` : Webmail could not save the message when you closed the window. Read the reason, then try again. A message with the words `can read this mailbox but not change it` : You can only read this mailbox, so webmail cannot save or send a message from it. Ask its owner to give you **Can read, organize and send**. `Pick a time at least a minute from now.` or `Pick a time within a year.` : Choose a time between one minute and 366 days from now. A message that says `A mailbox can have 200 messages waiting to be sent` : Cancel a scheduled message you no longer need, or wait until some have gone. `Could not cancel the send: it has already been sent.` or `Could not cancel the send: it is being sent right now.` : The message went, or was going, before you cancelled it. A message that ends `keeps 100 templates; delete one first.` : Delete a template you no longer use, then save the new one. `Write a subject or some text first: a template keeps both for your next message.` : A template needs a subject or some text of your own. The signature and any quoted message do not count. ## Related - [Change webmail settings](/docs/mail/webmail/settings/) - [Keep an address book in webmail](/docs/mail/webmail/contacts/) - [Read and search mail in webmail](/docs/mail/webmail/read-and-search/) - [Open and share mailboxes in webmail](/docs/mail/webmail/mailboxes-and-sharing/) - [Webmail keyboard shortcuts](/docs/mail/webmail/keyboard-shortcuts/)