Organization API: Org Staff Alerts
Every Organization API operation tagged Org Staff Alerts.
Base URL: https://api.coritan.com/api/v1. Paths below are complete.
To try these requests in the browser, open the interactive Organization API reference.
Operations
Section titled Operations| Method | Path | Summary |
|---|---|---|
| GET | /api/v1/orgs/{org_slug}/staff/alerts/kinds |
List what an alert can watch |
| GET | /api/v1/orgs/{org_slug}/staff/alerts/rules |
List the organization's alert rules, newest first |
| POST | /api/v1/orgs/{org_slug}/staff/alerts/rules |
Add an alert rule |
| PATCH | /api/v1/orgs/{org_slug}/staff/alerts/rules/{rule_id} |
Change an alert rule |
| DELETE | /api/v1/orgs/{org_slug}/staff/alerts/rules/{rule_id} |
Delete an alert rule |
| POST | /api/v1/orgs/{org_slug}/staff/alerts/rules/{rule_id}/test |
Send a test of an alert rule to every channel it uses |
| GET | /api/v1/orgs/{org_slug}/staff/notifications |
List the alerts that fired, unread first, then newest first |
| POST | /api/v1/orgs/{org_slug}/staff/notifications/read |
Mark notifications read for you: the ids you send, or all of them |
List what an alert can watch
Section titled List what an alert can watchGET /api/v1/orgs/{org_slug}/staff/alerts/kinds
List what an alert can watch.
Each kind has a label, a description, the console page its figure comes
from (source), the numbers it takes (params, each with a default, a
range, the unit to show beside it and the phrase to read it in) and the
lowest role that can read what it announces (min_role). Any member of the
organization can read the list.
Parameters
Section titled Parameters| Name | In | Type | Required |
|---|---|---|---|
org_slug |
path | string | yes |
Responses
Section titled Responses| Status | Meaning |
|---|---|
200 |
Success. |
422 |
The request is not valid. detail lists each problem. |
List the organization's alert rules, newest first
Section titled List the organization's alert rules, newest firstGET /api/v1/orgs/{org_slug}/staff/alerts/rules
List the organization's alert rules, newest first.
Each rule shows what it watches and its limits, where it goes, the last time
it was checked and fired and the figure it read. The Discord address is never
returned: discord_url_set says whether one is saved. Needs Tier 1 support
or higher.
Parameters
Section titled Parameters| Name | In | Type | Required |
|---|---|---|---|
org_slug |
path | string | yes |
Responses
Section titled Responses| Status | Meaning |
|---|---|
200 |
Success. |
422 |
The request is not valid. detail lists each problem. |
Add an alert rule
Section titled Add an alert rulePOST /api/v1/orgs/{org_slug}/staff/alerts/rules
Add an alert rule.
Pick a kind, its numbers (params) and where it goes (channels: in_app
for the bell, email with recipients, discord with a discord_url).
cooldown_minutes is the least time between two fires. An organization
keeps up to 50 rules. Needs billing or higher.
Parameters
Section titled Parameters| Name | In | Type | Required |
|---|---|---|---|
org_slug |
path | string | yes |
Request body
Section titled Request bodyapplication/json (required)
| Field | Type | Required | Description |
|---|---|---|---|
name |
string | yes | What the alert is called in the list. |
kind |
string | yes | What it watches: tickets_past_sla, oldest_ticket_wait, refunds_waiting, invoices_overdue, disputes_open, orders_stuck, servers_attention, abuse_patterns_new, no_orders, payment_failures, chat_reports_open. |
params |
object or null | no | The numbers the kind takes (see GET staff/alerts/kinds). Left out, the defaults. |
channels |
array of string | no | Where it goes: some of in_app, email, discord. Web push is each member's own setting. |
recipients |
array of string | no | Up to 20 email addresses for the email channel. |
discord_url |
string or null | no | A Discord webhook address for the discord channel. Never shown again. |
cooldown_minutes |
integer | no | The least time between two fires of this alert, 5 minutes to 7 days. |
enabled |
boolean | no |
Responses
Section titled Responses| Status | Meaning |
|---|---|
201 |
Success. |
422 |
The request is not valid. detail lists each problem. |
Change an alert rule
Section titled Change an alert rulePATCH /api/v1/orgs/{org_slug}/staff/alerts/rules/{rule_id}
Change an alert rule. Send only what changes.
Changing the kind resets its params to the new kind's defaults unless you
send them, and clears the last reading and the last fire. A discord_url
replaces the saved one, and an empty value removes it. Needs billing or higher.
Parameters
Section titled Parameters| Name | In | Type | Required |
|---|---|---|---|
rule_id |
path | integer | yes |
org_slug |
path | string | yes |
Request body
Section titled Request bodyapplication/json (required)
| Field | Type | Required |
|---|---|---|
name |
string or null | no |
kind |
string or null | no |
params |
object or null | no |
channels |
array of string or null | no |
recipients |
array of string or null | no |
discord_url |
string or null | no |
cooldown_minutes |
integer or null | no |
enabled |
boolean or null | no |
Responses
Section titled Responses| Status | Meaning |
|---|---|
200 |
Success. |
422 |
The request is not valid. detail lists each problem. |
Delete an alert rule
Section titled Delete an alert ruleDELETE /api/v1/orgs/{org_slug}/staff/alerts/rules/{rule_id}
Delete an alert rule. The notifications it already raised stay in the bell.
They show to Tier 1 support and higher from then on, because the kind they came from is gone. Needs billing or higher.
Parameters
Section titled Parameters| Name | In | Type | Required |
|---|---|---|---|
rule_id |
path | integer | yes |
org_slug |
path | string | yes |
Responses
Section titled Responses| Status | Meaning |
|---|---|
200 |
Success. |
422 |
The request is not valid. detail lists each problem. |
Send a test of an alert rule to every channel it uses
Section titled Send a test of an alert rule to every channel it usesPOST /api/v1/orgs/{org_slug}/staff/alerts/rules/{rule_id}/test
Send a test of an alert rule to every channel it uses.
The test reads the figure now and sends it with the title starting "Test: ".
It sends whether or not the alert is firing, and leaves the rule's cooldown
and last fire alone. Answers { firing, value, sent, skipped, message }:
sent lists the channels that took it and skipped the ones that did not,
each with the reason. A test also shows in the bell, and is left out of
digests. Ten tests an hour per person. Needs billing or higher.
Parameters
Section titled Parameters| Name | In | Type | Required |
|---|---|---|---|
rule_id |
path | integer | yes |
org_slug |
path | string | yes |
Responses
Section titled Responses| Status | Meaning |
|---|---|
200 |
Success. |
422 |
The request is not valid. detail lists each problem. |
List the alerts that fired, unread first, then newest first
Section titled List the alerts that fired, unread first, then newest firstGET /api/v1/orgs/{org_slug}/staff/notifications
List the alerts that fired, unread first, then newest first.
You see the alerts of the kinds your role can read. Each item is { id, title, body, severity, href, created_at, read, rule_id, rule_name }, with read
being your own mark. unread is the bell's count (your unread alerts from
the last 30 days) and total is how many notifications the filter matches.
Any member of the organization can read them.
Parameters
Section titled Parameters| Name | In | Type | Required | Description |
|---|---|---|---|---|
org_slug |
path | string | yes | |
unread_only |
query | boolean | no | Only the notifications you have not read. Default: False. |
limit |
query | integer | no | Notifications per page, 1 to 200. Default: 50. |
offset |
query | integer | no | How many notifications to skip, for the next page. Default: 0. |
Responses
Section titled Responses| Status | Meaning |
|---|---|
200 |
Success. |
422 |
The request is not valid. detail lists each problem. |
Mark notifications read for you: the ids you send, or all of them
Section titled Mark notifications read for you: the ids you send, or all of themPOST /api/v1/orgs/{org_slug}/staff/notifications/read
Mark notifications read for you: the ids you send, or all of them.
Marks are your own and nobody else sees them. An id you cannot read is
ignored. Answers { marked, unread }. Any member of the organization can do
this, read-only members included.
Parameters
Section titled Parameters| Name | In | Type | Required |
|---|---|---|---|
org_slug |
path | string | yes |
Request body
Section titled Request bodyapplication/json (required)
| Field | Type | Required | Description |
|---|---|---|---|
ids |
array of integer or null | no | The notifications to mark read. |
all |
boolean | no | Mark every notification you can read as read. |
Responses
Section titled Responses| Status | Meaning |
|---|---|
200 |
Success. |
422 |
The request is not valid. detail lists each problem. |