Close your account

When you no longer need Coritan, close your account on the Profile tab of Settings. You can close it once nothing on it is still running or unpaid, and no refund request is still open. A closed account cannot sign in.

• Sign in to the dashboard with your own account, and have your password to hand. A team member cannot close an account they work in.
• Cancel every service and wait for it to end. A service you cancelled at the end of its term still counts until that date.
• Pay every unpaid or overdue invoice.
• Settle every open refund request. Withdraw one that is Waiting for review, or wait for our decision on it. One that is Being refunded cannot be withdrawn, so wait for the refund to finish.
• Remove anything else that is still live on the account, such as DNS zones, registered domains, proxy routes or organizations you own. The dialog lists anything left.
• If your balance is below zero, add credit to bring it back to zero.

1. In the sidebar, select Settings. The Profile tab opens.

2. Under Danger zone, select Close account…. The Close your account dialog checks the account first.

3. If the dialog shows Your account cannot close yet, finish what it lists, then select Check again. It lists:

   • services to cancel, each with the date it ends or its status
   • invoices to pay, each with the amount still due
   • refund requests waiting for a decision, each with its invoice and its status, Waiting for review or Being refunded
   • anything else still live, under Also to remove, with how many there are
   • a balance below zero, under Balance to settle

   Each service, invoice and refund request links to the page where you deal with it. A refund request opens the Refunds tab of Billing.

4. Enter Your password.

5. If you like, tell us Why are you closing it?. Only Coritan staff read the answer.

6. Type your sign-in email address to confirm.

7. Select Close account.

A message confirms Account closed., and this browser signs out and opens the Coritan home page. Closing the account also:

• signs out every other browser and script, as Sign out and end sessions describes
• switches off every API key
• withdraws a sign-in email change that is waiting for its link
• stops your team members from working in the account

We email you to confirm that the account is closed. If you change your mind, contact support: Coritan staff can reopen a closed account.

Incorrect password

Your password is wrong. If you have forgotten it, reset it.

Too many wrong passwords. Wait a few minutes and try again.

The password was wrong 10 times in 15 minutes. Wait a few minutes, then try again.

Close account is greyed out

Enter your password, and type your sign-in email address as the dialog shows it.

A service I cancelled is still listed

A service cancelled at the end of its term runs until the date the dialog shows. Wait until then, or cancel it at once.

A refund request is listed

Staff have not finished with it. On the Refunds tab of Billing, withdraw a request that is Waiting for review, or wait for our decision. A request that is Being refunded finishes on its own. Then select Check again.

Account is suspended or closed when you sign in

The account is closed. To use it again, contact support.

Email already registered when you sign up again

The closed account keeps its email address. Contact support to reopen it, or sign up with another address.

• Cancel a service
• Pay an invoice
• Manage API keys

Only the owner closes an account. A request that names another account in the X-Coritan-Account header answers 403 with "code": "act_for_refused" and Only an account's owner can close it. Switch back to your own account to close it.

GET /auth/me/close says whether the account can close now, and what to do first if not:

curl https://api.coritan.com/api/v1/auth/me/close \
  -H "Authorization: Bearer $CORITAN_TOKEN"

{
  "closable": false,
  "services": [
    {
      "id": 311,
      "name": "CX2",
      "hostname": "survival-smp",
      "status": "pending_termination",
      "ends_at": "2026-10-25T00:00:00"
    }
  ],
  "invoices": [
    {
      "id": 5011,
      "invoice_number": "INV-20260925-48213",
      "status": "unpaid",
      "amount_due": "12.99",
      "currency": "USD",
      "due_date": "2026-09-28T00:00:00"
    }
  ],
  "refund_requests": [
    {
      "id": 142,
      "invoice_id": 4870,
      "invoice_number": "INV-20260912-30877",
      "amount": "9.99",
      "currency": "USD",
      "reason": "The server never started after I ordered it.",
      "status": "pending",
      "status_label": "Waiting for review",
      "admin_notes": null,
      "method": null,
      "method_label": null,
      "created_at": "2026-09-24T10:14:03",
      "decided_at": null,
      "can_withdraw": true
    }
  ],
  "blockers": [
    {"kind": "dns_zones", "label": "DNS zones", "count": 2}
  ],
  "credit_balance": "4.50",
  "currency": "USD",
  "message": "Before you can close your account, cancel this service and wait for it to end: CX2 (survival-smp); pay invoice INV-20260925-48213; withdraw your refund request for invoice INV-20260912-30877, or wait for our decision on it; remove 2 DNS zones."
}

closable

true when nothing stops the account from closing.

services

The services that have not ended, at most 50. ends_at is the date a service cancelled at the end of its term ends, and null for the others.

invoices

The unpaid and overdue invoices, at most 50, with the amount_due still to pay.

refund_requests

The refund requests still open, oldest first and at most 50, in the shape GET /billing/refund-requests lists them. A pending request has can_withdraw set to true: withdraw it, or wait for our decision. A processing request is being refunded, and message then asks you to wait for the refund of invoice INV-20260912-30877 to finish.

blockers

Anything else still live: what it is (kind, and label to show), and how many there are (count).

credit_balance and currency

Your balance, in US dollars. A balance below zero stops the account from closing.

message

What to do first, in one sentence. It is there only when closable is false.

Send your password, and a reason if you like, to POST /auth/me/close:

curl -X POST https://api.coritan.com/api/v1/auth/me/close \
  -H "Authorization: Bearer $CORITAN_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"password": "your password", "reason": "Moving the project elsewhere"}'

It answers {"closed": true, "sessions_revoked": 2, "api_keys_revoked": 1}: how many sessions it signed out and how many keys it switched off. From then on, every token for the account answers 403 with Account is suspended or closed. reason is optional, up to 500 characters, and only Coritan staff read it.