Manage an external server's plan

An external server is a plan that you pay for each billing cycle, like any other service. Its Billing tab shows what the plan costs and when it renews, lists what has happened to the external server, and lets you change the billing cycle or cancel. The plan decides whether the join address works: while the plan is suspended, the join address does not resolve, and when the plan ends, Coritan deletes the join address (The plan behind the join address).

• Sign in to the dashboard.
• A plan change can raise an invoice, which Coritan pays from your credit first. Add credit or keep a payment method ready.

1. Go to the Game tab of Edge Proxy and open the external server.
2. Select the Billing tab.

The tab has three parts:

Current plan

The Product, the Plan, the Price, the Status, the Next renewal, when Coritan Set up the external server, and its Service ID. Change plan… moves it to another billing cycle.

Activity

The external server's history, newest first: When it happened, the Event, the Details and By whom. It lists setup, plan changes, and each change you make to the connection or the custom domain.

Cancel service

Ends the external server (Cancel the external server).

The External Server plan has a price for each billing cycle it sells, such as monthly and annually. Changing the plan moves the external server to another billing cycle.

1. On the Current plan card, select Change plan….
2. In New plan, choose the billing cycle. Each entry shows its price.
3. Select Preview to see what the switch costs today.
4. Select Apply change.

Change a service's plan explains the preview. Read How the switch is billed before you move to a longer billing cycle, because such a switch charges the new plan's full price at once.

When the new plan applies, Coritan also applies the connection settings from your original order again. If you changed the connection since you ordered, check the Connection tab afterwards and save your settings again (Change the connection).

1. On the Cancel service card, select Cancel service…. The Cancel this service? dialog opens and says that the join address stops resolving.
2. Under When, choose At the end of the current term to keep the join address working until the date the dialog shows, or Immediately to end it now. Coritan does not refund unused time.
3. Type cancel and select Cancel service.

At the end of the term, the message reads Scheduled for end-of-term termination; service remains active until then, and the tab shows Cancellation scheduled with the end date. The join address keeps working until then. When you cancel immediately, the message reads Immediate termination queued. The status becomes pending_termination while Coritan removes the external server, then terminated.

Either way, Coritan cancels every unpaid invoice for the external server. Cancel a service covers the details, and you cannot undo a cancellation yourself.

An external server that you ordered but never paid for stays on your account with the status pending. Cancel it with Immediately, and it ends at once with Service cancelled before provisioning (Orders you have not paid for).

When an invoice for the external server stays unpaid past its due date, Coritan suspends the plan. The Billing tab then shows Suspended with the reason. While the plan is suspended:

• the join address does not resolve, so players cannot join;
• you cannot change the connection or test it;
• the badge in the header shows Suspended.

Pay the open invoice, and Coritan lifts the suspension (Failed payments and suspended services). If the invoice stays unpaid, Coritan deletes the external server as if you had cancelled it (An email says the service will be deleted).

The Current plan card shows the plan and price you chose, or the Cancellation scheduled alert shows when the external server ends. The Activity table lists the plan change or the cancellation.

No other plan to switch to

The plan has no other billing cycle on sale, so Change plan… does not appear.

Service is not active

The plan is suspended, still being set up, or has ended. Pay its open invoice to lift a suspension, then try again.

Could not preview the change or Could not change the plan

The message under it gives the reason. Change a service's plan lists the reasons.

The connection changed back after a plan change

The plan change applied the connection settings from your original order again. Open the Connection tab, set the address, port and other settings again, and select Save changes.

The Cancel service card is missing

A cancellation is already scheduled, or the external server has ended. The Cancellation scheduled alert shows the end date.

Service already scheduled for end-of-term termination

You already cancelled the external server at the end of its term. To end it sooner, contact support.

Could not cancel the service

The cancellation failed. The message beside it gives the reason. Try again, or contact support.

You want to keep an external server that is scheduled to end

Contact support before the end date.

The join address stopped resolving

The plan is suspended, or it has ended. Check the Status on the Current plan card, and pay any open invoice (Pay an invoice).

• How external servers work
• Change a service's plan
• Cancel a service
• Pay an invoice
• Failed payments and suspended services

The external server's service_id from the external servers API is its service ID, which the services API takes as service_ref.

Read the plan with GET /services/{service_ref}, and the Activity table with GET /services/{service_ref}/events (Manage your services):

curl https://api.coritan.com/api/v1/services/1203 \
  -H "Authorization: Bearer $CORITAN_TOKEN"

The answer's amount is the price per billing cycle, next_due_date the next renewal, and termination_date the end date once a cancellation is scheduled. An event of the type config_changed records a change to the connection or the custom domain.

Preview a plan change with GET /services/{service_ref}/upgrade-preview, and apply it with POST /services/{service_ref}/change-plan. Both take the new plan's new_pricing_id (Change a service's plan).

Cancel with POST /services/{service_ref}/cancel. "immediate": false, the default, ends the external server at the end of its term:

curl -X POST https://api.coritan.com/api/v1/services/1203/cancel \
  -H "Authorization: Bearer $CORITAN_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"immediate": false, "reason": "Moving the server to another address"}'

{
  "message": "Scheduled for end-of-term termination; service remains active until then",
  "immediate": false,
  "status": "active",
  "termination_date": "2026-10-01T00:00:00",
  "snapshot_taken": false
}

keep_snapshot has no effect on an external server. Cancel a service lists the errors.